RPGStash FAQ

Question Answer

How is the website best viewed?

The website is optimized for Internet Explorer and a minimum resolution of 1024x768. It works perfectly with Firefox as well but is known to malfunction with Opera. It has not been tested with other browsers and we can not guarantee that it will work with them so we advice you to rely on Internet Explorer or Firefox.


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Are you affiliated with any game companies?

RPGStash incorporates player to player transactions and services and is not affiliated with any game companies. You can read our terms for more information.


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How do I know that I can trust you?

We have been in business since 2001; sold thousands of items, attained merchant status on PayPal and power seller status on several eBay accounts. In 2004 these efforts culminated with the registration of Runeword Entertainment and the RPGStash website which currently serves as our primary sales platform. Though still under development, we are growing day by day and striving hard to adapt to the ever changing MMORPG markets. Finding new customers and markets is an important part of our business strategy but it would not be possible to grow without the support of returning customers. Your satisfaction is the fuel that keeps us going and allows us to expand and improve. Our flawless feedback on eBay and steadily climbing PayPal reputation is a testimony to our core values and business practices.


Click the seal you want to verify (opens in a new window).


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How do I place an order with RPGStash?

Navigate to the appropriate game domain, either via the footer or through the start domain rpgstash.com. Then enter the shop browser and add the services you want to the cart using the designated button. To proceed with payment you must click the checkout button in the car.t At the next screen you will be presented with 3 payment options; PayPal, Western Union and Cash. We will ask you for delivery information on a 2nd page after you have chosen a payment option and you must confirm all order information on a 3rd page before you can proceed with payment. PayPal payments are completed on the PayPal website and afterwards you will automatically be sent back to RPGStash where a summary of your order will be displayed. For Cash and Western Union you will simply end up on a page with order summary and payment instructions. Make sure to print that summary for future reference. We will also send you order confirmation via email.

PayPal: This is a fast and convenient way to pay with debit/credit/prepaid card. We will have your payment instantly. You don't need to register a PayPal account to make a card payment through PayPal. There is, however, a limit to how much you money you can send without registering a PayPal account. If you have a PayPal account you can pay with both card and PayPal funds. You can fund your PayPal account with bank transfer. Please observe that we do not accept eChecks. Remember that you must provide an accurate billing address and a valid phone number where we can reach you to confirm the order.

Western Union: Please observe that we only accept Western Union as payment for orders exceeding 100 USD. Western Union is a fast payment option for people without credit card. You must go to a local Western Union agent and fill out a Send Money form; show your identification and pay the amount to the agent. You must also pay a money transfer fee. You can use the website www.westernunion.com to locate the closest agent. You also have the option of paying directly with credit card on www.westernunion.com in case you can't use your card with any other payment processor available in our checkout. The information you need to send the payment is available through checkout here at RPGStash. When you have sent the payment you must contact live help in the menu to the left and provide us with all payment information. We will collect your payment within 24 hours.

Cash: We accept ordinary cash in any currencies world wide. Please observe that we only accept paper money. We don't accept coins, checks or money orders. The information you need to send the payment is available through checkout here at RPGStash. A letter with cash normally arrives within 7 days. Make sure to include all order information with the letter so that we can see what order you are paying for. Please observe that we don't accept checks or money orders.


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Can I pay with bank transfer?

Bank transfer is not available in our checkout but we do accept bank transfer as payment for orders exceeding 500 dollars. Please contact our live help for bank transfer information.


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Why do you need phone confirmation for credit card payments?

This is a measure taken to protect the financial integrity of both RPGStash and its clients. We need to ensure that the transaction is authorized by the card holder and the simplest way to do that is by phone confirmation on a number that matches billing address and ip location. It also brings us closer to our clients, helping us establish mutual trust and good service. We will answer any questions you might have directly over phone.


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Is there another way to confirm credit card payments?

You can print out our online form and fax or email it to us together with photocopies of back and front of your credit/debit/prepaid card and government issued id. Please observe that we don't require your card number. We will only verify that your card is valid and that the name and signature matches your id. The photocopy of your id must show both your photo, name, date of birth and signature. We advice you to send the photocopies via fax with the card number hidden. For further instructions, please check the form:
http://rpgstash.com/identity_and_payment_verification_form.pdf


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Why won't my credit card work?

First of all, make sure that the card information has been entered correctly. If it still fails there are a few other possibilities to consider. The most common one is that the card is blocked from online use. To resolve that you must contact your card issuer and instruct them to enable the card for online use. You may also have reached the spending limit of your debit card, in which case you must contact your card issuer and have them lift the limit. A third reason could be that you have reached PayPal's spending limit for unregistered users, in which case you must register a PayPal account to continue using your card.


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What is my order number?

Your order number is comprised of 8 characters. It is a unique and randomly generated combination of letters and numbers. It is listed as order number on the page you are directed to when checkout is completed. Make sure you print that page. That page also has a direct link to your order status page which you should bookmark to keep track of your order. The order number is also available in our email notification which you will receive upon completing checkout. Additionally, the order number is listed as Item/Product Number in your PayPal receipt.


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How do I check my order status?

Use the order tracking above live help in the menu to the left. Simply enter your order number in the field and click track to check your order status. We will keep you updated on order status via email but due to spam filters we advice you to rely on order tracking here on website.


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Do you feature discount, store credit or other special offers?

If you have been a regular customer for a long time and spent a certain amount of money we will grant you a special discount as a token of our appreciation. You will be notified by us if you qualify for this discount. Store credit is handed out through our affiliate program and occasionally through special campaigns. If we are running a campaign or feature anything out of the ordinary you will be able to read about this among the news on the front page.


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Can I advertise your site and get paid doing it?

Advertising our site is not recommended when you are logged on to any game because this can get you banned and moreover there is no way for us to credit such referrals. However, if you register an account on RPGStash you can participate in our affiliate program and get awarded with store credit for each referral that results in a purchase. There is a unique referral link tied to your RPGStash account which you can send via email or post on your own website. You will get 10% of the referred customer's purchases in store credit. Register today and start earning store credit! Bear in mind that we take spam very seriously and will delete accounts associated with spamming. The referral link is meant for your own website, blog or other web space and the emails are intended for people you know, hence "affiliate" program.


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How do I contact you?

Our live help will answer all your questions.

Live Help servers are temporarily down, please check back in half an hour.

You can also contact us via email but it may take up to 24 hours for us to answer. Live help is the preferred contact medium. To help us answer faster please provide order number if applicable and keep the old text body intact in any ongoing email correspondence.

Customer Support: support@rpgstash.com
Suppliers: vendors@rpgstash.com
Feedback: feedback@rpgstash.com


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What shall I do if the live help does not function properly?

Make sure you are running the latest version of your Internet browser and that you are using standard security settings. We recommend that you use Internet Explorer. It works best with live help in our experience. Normally there should be no problems with your firewall, but in case of high security level there should be a small modification, for example, if using Norton or any other firewall / internet security application try to allow connection to server.iad.net which is the server we use for live help.


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