What is XP and how can I obtain and use it?
XP is short for Experience Points. You can earn XP by placing orders on our website. The more money you spend, the more XP you get. As you gain XP you will level up. There are 5 different levels and every time you level up you get a higher XP earning rate (XP multiplier) as well as a one-off reward for your game of choice. In addition you can earn extra XP when you pay for your order with cryptocurrency or Western Union and from time to time we offer sitewide promotions with double XP earning rate for all customers. The XP is not just for leveling up though. You can also spend your XP balance in our checkout to gain a discount on your order. Spending XP does not affect your level up progress. Your XP balance and level are reset at the end of each month so that you can keep earning rewards month after month.
How can I see my XP and level?
You can see your current XP balance in the top bar of our website when your are logged in. To see how much XP you have earned during the current month and what your current level is you must visit your Level up page.
Where can I see what levels and rewards there are?
If you go to your Level up page
you can find all this information. There you can also choose in a drop down menu your game and by extension the type of rewards you will get when you level up.
How do I receive my level up reward?
Go to your inventory page
, navigate to the correct row, and click on it to access your reward.
How much money is the XP worth?
At level 5 you will get 5 cent worth of XP for every dollar spent. On top of that you have our generous one-off level up rewards that can more than double the value you get out of the program. Also bear in mind that your XP gains can be boosted even further by paying with Cryptocurrency or Western Union as well as taking advantage of our XP multiplier promotions that we run from time to time.
Why is the XP value of my cart shown in cart summary on checkout page lower than it should be?
First of all, double check your level. Your XP multiplier is stated on the level up card on your Level up page
. Second, check if products in cart are already discounted. You only earn XP on the actual amount you end up paying for order. Third, certain products may be exempt from XP. If uncertain, please read product description or contact our live chat. Please note that the XP amount that a product is worth is only shown correctly in XP popup or on product page when you are logged in to our website. Don't forget that you can increase the XP value of your cart by paying with Western Union or Cryptocurrency.
I applied my XP in checkout but order ended up being canceled and the XP is now gone. How can I get my XP back?
Make sure you are logged into our website with the correct account and that you have emptied the shopping cart. If that does not help, contact our live chat and we will help you restore the XP.
Why is my XP and level 0 even though I have placed heaps of orders?
Most likely the month has ended and as a consequence your XP and level have been reset. It is important that you level up and spend your XP before the end of each month. Then you can enjoy a fresh start as the new month begins.