Chest FAQ

How do your chest products work?

Our chests are special interactive products each containing a unique range of items. The exact items depend on the particular chest. After you have purchased a chest you need to go to you inventory page to open it and reveal the item inside. Once item has been revealed you will be provided with delivery instructions. The item contained in the chest is delivered the same way we deliver regular products in the game in question. Delivery is typically arranged via our live chat. In order to receive and use your revealed item your game account must meet all in-game requirements for that particular item.

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Can I get a lot of in-game value by opening a chest?

All our chests can give you truly great in-game value but some chests have more extreme content than others. It's all a matter of what chest you purchase and whether the gods favour you or not.

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What kind of items are contained in a chest?

If you click the demo link on a chest you can see a quick demonstration of items contained in that particular chest. If you click the name of a chest you can access product description and review the items at your leisure.

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What is the distribution of items in a chest?

You can see the rough distribution in the product description which you can access by clicking the chest name. Items are ranked by rarity with 5 stars being the most rare and 1 star being the least rare. The fewer stars an item has, the more frequently it will show up when chest is opened.

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Why did I not get the item shown to me at the end of the animation?

The item in your chest is automatically determined the moment your order is approved. The animation shown when opening your chest serves to present the already determined item in a fun and exciting way. We do not warrant that the item shown at end of animation is correct in 100% of cases due to possible interference of lag and incompatibilities with certain devices, screen sizes, and resolutions. We recommend that you open chest in browser Google Chrome or Firefox on a desktop with a screen resolution of 1920 x 1080 pixels. The item name shown when expanding the row in your inventory is always the correct item as determined by system.

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What is better to buy: Item or chest?

If you want an item that with great certainty matches your expectations then it's better to buy that item directly whether it's gold or something else from the range of items in the chest. If you want excitement and a possibility of getting a rare item, then the chest is the better choice.

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How do I receive my item?

It depends on the game but in-game delivery is normally arranged via our live chat. Delivery instructions are shown at end of animation. Before buying you have to make sure that your game account meets all in-game requirements for all the items contained in the chest whether it is a matter of subscription to the game or a certain character level.

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Can I buy many chests at once?

Yes you can buy any number of chests in a single order. Each purchased chest is opened on a separate row in your inventory.

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Why did I get a crap item?

There is no guarantee that you are going to get a great item when opening your chest.

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What's the best item I can get from a chest and how do I know for sure I can get it?

It depends on the chest. Click name of chest to access product description where you can see all items contained in chest. The best items are also the most rare items and they are ranked with 5 stars. You can also play the chest demo to see what's inside for free. And finally, you can review our customer feedback to confirm that we deliver the goods.

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