| PRIVACY POLICY |
Runeword Entertainment, below refered to as "we", respects your privacy rights and recognizes the importance of protecting the personal information - as outlined below - that you provide us with. This privacy policy describes how and why we collect, store and use the personal information you provide us with and the actions you can take to access, correct or delete this information. By using this website you consent to the information management practises described herein. We reserve the right to modify this privacy policy at any time in accordance with our terms and advice you to review it on a regular basis.
Your account and orders
When you register an account or place an order at RPGStash certain basic information will be collected from you and stored in our database. Your email, first name and last name, phone number, IP location and time stamps will be collected and used to electronically contact, address and help you as a customer. Additionally, if you choose to stay logged on to your registered account, a cookie will be stored on your computer.
Verification of PayPal payments
When you make a purchase through PayPal we will collect various information to help us verify the legitimacy of the payment. Specifically, phone number, IP location and shipping address will be collected and used for this purpose. Your card information is protected by PayPal and consequently not accessible to us. We will call each new customer that has made a PayPal purchase on the provided phone number. If the phone verification call fails, for instance if nobody answers or if the person trying to confirm the order is a minor, we may require you to print, fill out and sign a special form and send back to us via fax or email together with photocopies of back & front of credit/debit/prepaid card and government issued ID, which will be stored as an encrypted file in our database. You may hide the number on the credit/debit/prepaid card. We will only verify that the card is current and that its name and signature matches the ID. Please observe that all data on the photocopy of the government issued ID must be clearly visible. Bear in mind that these measures are taken solely to protect everyone involved from unauthorized transactions.
Delivery information
In case an order necessitates delivery to your in-game account, we will collect your in-game account name during checkout. In case an order necessitates direct access to your in-game account, we will collect your in-game account name, password and pin codes (if applicable) during checkout.
Order status
We will use your email address to send you updates on your order status, receipt of purchase and confirmation of shipping. Your order status is also accessible on our website through the order tracking feature and through your account. Your unique and randomized order number must be used to access the order status page.
Live Help
Everything that is written in the Live Help chat will be stored on the third party Live Help server together with your IP location, Internet Browser and whether you accessed our website from another website. Any order information you provide us with in the pre chat survey will be stored as well. Only we have access to this information and we screen it regularly to control that our customer service is satisfactory and that deliveries have been carried out in case of a dispute with a customer.
Links to other websites
There are several places throughout our websites where we link to third party websites that do not operate under this privacy policy. We recommend that you review the privacy policy of all third party websites.
Advertisement
We regularly send out advertisment and news letters to email addresses stored in our database. The content of the advertisement and news letters you receive will be based on your order history and game preferences and will only pertain to services accessible on our websites. You can opt not to receive such emails in your account control panel, or by clicking the one-click unsubscribe link at the bottom of any such email.
Service related announcements
We may send you service announcements at rare occasions. For instance, if we are down for maintainance. You may not opt out of such announcements. If you wish to not receive them you can choose to deactivate your account.
Storage and security
We protect the privacy and integrity of the information we collect by employing appropriate administrative protocoles, technical safe guards and physical security controls. The information we collect is stored on computers located in a controlled, secure facility protected from physical and electronical unauthorized access, use or disclosure. We transmit the information used by our external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as Secure Sockets Layer (SSL) software, which encrypts the information you input.
Although we follows the procedures outline above, no method of transmission over the Internet or method of electronic storage, is 100% secure. Thus, while we employ commerically available means to protect your information, we can not guarantee its absolute security.
Compliance with legal authorities
To enforce our or a customer's legal rights, in compliance with local, state, federal and international law, we may disclose information to law enforcement agencies.
Contact information
You may contact us at support@rpgstash.com.
